1. Introduction

This page describes the terms and conditions that apply to every Internet-user visiting website scratchbeneaththesurface.co.uk (the “Site”).

By your access and use of the Site you accept these terms and conditions. If you do not agree with any of the terms and conditions, or if the Site is not intended for you (see Section 3), please refrain from using the Site.

Sanofi Genzyme reserves at any time the right to modify these terms and conditions and to impose new or additional terms or conditions on your use of the Site, without prior notice. Such modifications and additional terms and conditions will be effective immediately and incorporated into these terms and conditions. We therefore advise you to consult them regularly for updates by checking the “Last Updated” date at the foot of these terms and conditions.


2. Information About Us

The Site is owned and operated by Aventis Pharma Limited, trading as Sanofi, and Genzyme Therapeutics Limited, each a UK affiliate of Sanofi, S.A. (Sanofi UK).

Aventis Pharma Limited is incorporated in England and Wales with company registration number 01535640. Its registered address is One Onslow Street, Guildford, Surrey GU1 4YS

Genzyme Therapeutics Limited is incorporated in England and Wales with company registration number 04316333. Its registered address is 4620 Kingsgate, Cascade way, Oxford Business Park South, Oxford, OX4 2SU.

If you have any concerns about the Site please contact Aventis Pharma Limited at the above address.


3. Intended Audience and Content

This site is intended for residents of the UK living with Atopic Dermatitis. The Site contains information on Atopic Dermatitis and is provided by Sanofi Genzyme as a resource to help raise awareness and understanding of Atopic Dermatitis.

Sanofi Genzyme reserves the right, in its sole discretion, to terminate, change, suspend or discontinue, at any time, without notice or liability, the Site or any aspect thereof.


4. Intellectual Property

The Site and any associated intellectual property rights such as copyrights, author’s rights, patents, database rights, trademarks, designs, logos, know-how, confidential information, domain names and all other intellectual property rights (whether registered or not) contained in the Site are protected by applicable laws on intellectual property, and are owned by Sanofi Genzyme or its affiliated companies, or their use is the subject of an authorisation. The same applies in respect of support tools, newsletters, brochures and any other type of information, documentation or content that is provided, regardless of the way of distribution and the medium used (collectively “Materials”).

No component of the Site or the Materials may be copied, reproduced, altered, edited, downloaded, denatured, transmitted or distributed in any way whatsoever, on any medium whatsoever, in whole or in part, without the prior written consent of Sanofi Genzyme. You may, however, print and, where appropriate, download Materials and other information from the Site for your own, personal, non-commercial use, on the condition that all intellectual property rights are respected.

The following statement should appear on any authorised copy of Site content or Materials: “COPYRIGHT 2018 - Genzyme Therapeutics Limited - ALL RIGHTS RESERVED”.

All copies of text, images, visuals or other material published on the Site, whether constituting the site or being included within it, must not be distorted, modified or altered in any way whatsoever. Sanofi Genzyme or its affiliated companies reserve the right to take legal action against any infringement of its intellectual property rights.


5. Nature of Information

Information, especially financial, published on the Site shall not be considered as an encouragement to invest. It should not under any circumstances be interpreted as prospecting or as a public offering, nor is it an offer to subscribe, buy or swap shares or other securities in the Sanofi group. Sanofi Genzyme draws your attention to the fact that financial information posted on the Site is regularly updated (if financial information is provided on-line).

The Site may offer opinions by experts consulted in a particular field in relation to the content of the Site or excerpts from press articles. Any such information solely represents the opinion of the expert consulted or the publication, and is not necessarily the opinion of the Sanofi group. Any such experts are not employees of the Sanofi group and do not receive any emoluments in exchange for us using their opinion. We are not responsible for the accuracy or completeness of any such information and opinions. Experts’ opinions reflect their own personal views and should never be interpreted as being the opinion or responsibility of the Sanofi group.


6. Medical Advice

The Site may also contain information relating to health, fitness, medicinal products and medical treatment. This is for information purposes only and is not meant to be a substitute for the advice provided by your own doctor, pharmacist or nurse. You should not use the information contained herein for diagnosing any illness or physical problem or in order to prescribe or use any medication presented on the Site. You should always consult your own doctor. Sanofi Genzyme disclaims all liability and responsibility arising from any reliance placed on such materials by any visitor to the Site, or by anyone who may be informed by its content.

You should not change the treatment of your condition (unless advised to do so by your doctor) or delay seeking medical advice, as a result of any information made available on this Site.

It is your responsibility to confirm with your doctor the suitability and relevance of any information that you access online.


7. Links to Other Sites

Sanofi Genzyme and its affiliated companies do not accept liability for damages resulting from your use of a third party site that can be accessed via the Site. We do not have any way of controlling the content of such third party sites which remain entirely independent of Sanofi Genzyme. Moreover, the existence of a link between the Site and a third party site does not under any circumstances mean that Sanofi Genzyme approves the content of that site in any way whatsoever and in particular the use that may be made of it.

External sites may include hyperlinks leading to the Site. Any such hyperlink should not be created without the express prior consent of Sanofi Genzyme. In any case, Sanofi Genzyme is not in any way liable for the non-availability of such external sites and Sanofi Genzyme does not review, control, or approve them and is not responsible for content, advertising, products or other materials available on or accessible via those sites


8. Personal Information and Other Information

In accordance with Sanofi Group policy, Sanofi Genzyme will not divulge to any third party personal information concerning you which you may communicate to Sanofi Genzyme via electronic mail or by using the Site. This information will be used for the sole purpose of replying to you in the most efficient way possible. In accordance with the Data Protection Act 1998 in England and Wales, you have the right to access, rectify, delete and object to the processing of personal data that concerns you. To do so, request as follows:

By email to: GB-DataProtection@sanofi.com

By post:
The Data Controller
Aventis Pharma Limited trading as Sanofi
One Onslow Street
Surrey, GU1 4YS

The Site is not designed to receive confidential information. By using the Site, you agree that all information which you communicate to Sanofi UK on or via the Site in any form, including, but not limited to, documents, data, graphics, questions, suggestions, concepts, comments or remarks, with the exception of the personal information outlined above, is deemed not to be confidential. By communicating such information to Sanofi UK you grant Sanofi UK the right to store, use, reproduce, modify, publish or transmit this information with a view to dealing with your request.


9. Limitations on Liability

Sanofi Genzyme shall make all reasonable efforts to ensure that information published on the Site is accurate and up-to-date. It reserves the right to change content at any time, without prior notice. However, Sanofi Genzyme does not provide any guarantee or warranty as to the accuracy, precision or comprehensiveness of such information, nor does it guarantee or warrant that the information is up to date.

Except for direct damage resulting from gross negligence or wilful misconduct by Sanofi Genzyme, Sanofi Genzyme is not liable for:

  • any imprecision, inaccuracy, error or omission in the information published on the Site;
  • any damages resulting from fraudulent intrusion by a third party resulting in an alteration of information or items that are made available on the Site; and
  • direct, indirect or consequential loss or damage (including, but not limited to, any loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill or wasted management or office time) irrespective of whether Sanofi Genzyme was aware of the possibility of such damage or loss, and whether as a result of:
    - access to the Site or because it was impossible to access the Site or the Materials;
    - use of, or inability to use, the Site, including any damage caused by a distributed denial of service attack, viruses or other technologically harmful material which may have infected your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it; and/or
    - use of or reliance on any information provided directly or indirectly by the Site.

The information and materials made available on the Site are provided for information purposes only, without any kind of warranty, whether express or implied.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.


10. Privacy

Sanofi Genzyme respects the privacy of every individual who visits the Site. Please see our Privacy Policy, by clicking here. The Privacy Policy explains your rights and our responsibilities with respect to personal data collected via the Site.


11. Cookies

The Site makes use of “cookies” to optimize the use of the Site and improve our services to you. Click here for more information.


12. Availability of the Site

By using the Site, you acknowledge that (i) it is technically impossible for Sanofi Genzyme to ensure that the Site will be absolutely free from any defect and that Sanofi Genzyme cannot undertake to do so; (ii) defects may lead to the Site, or any content or Materials on it, being temporarily unavailable; and (iii) operation of the Site can be affected by events and/or matters that Sanofi Genzyme does not control, such as, for example, transmission and telecommunication links between you and Sanofi Genzyme and between Sanofi Genzyme and other systems or networks.

Sanofi Genzyme and/or its suppliers may, at any time, alter or interrupt, temporarily or permanently, all or part of the Site to undertake maintenance and/or make improvements and/or changes to the Site. Sanofi Genzyme is not responsible for any alteration, suspension or interruption of the Site.


13. Viruses, Hacking and Other Offences

Sanofi Genzyme does not guarantee that the Site will be secure or free from bugs or viruses.

It is your responsibility to take the necessary precautions to prevent your computer system or other products being damaged by denial of service attacks, viruses or other technologically harmful material or by fraudulent intrusion by a third party.

You must not misuse the Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.


14. Severability

If any provision of these terms and conditions is held by a court of competent jurisdiction to be invalid, such provision shall be reformed to as nearly as possible approximate the intent of the parties and all other provisions shall remain in full force and effect.


15. Applicable Law and Jurisdiction

These terms and conditions, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms and conditions or their subject matter or formation.


16. Contact Us

a. Publisher of the Site:
Aventis Pharma Limited
One Onslow Street

b. Head of Publication:
Aventis Pharma Limited
One Onslow Street

c. Site hosting:
Microsoft Corporation
1 Microsoft Way
98052 - Redmond


17. Photo / Video Credits

Photo credits – Genzyme Corporation
Copyright © 2018 Genzyme Therapeutics Limited. All rights reserved.